Privacy Policy

Contact details

Email: clientservices@kurshsabir.com

What information we collect, use, and why

We collect or use the following information to provide services and goods, including delivery:

• Names and contact details
• Addresses
• Date of birth
• Purchase or account history
• Payment details (including card or bank information for transfers and direct debits)
• Account information
• Information relating to loyalty programmes
• Website user information (including user journeys and cookie tracking)
• Identification documents
• Information relating to compliments or complaints

We collect or use the following information for the operation of customer accounts and guarantees:

• Names and contact details
• Addresses
• Payment details (including card or bank information for transfers and direct debits)
• Purchase history
• Account information, including registration details
• Information used for security purposes
• Marketing preferences

We collect or use the following information to prevent, detect, investigate or prosecute crimes:

• Names and contact information
• Customer or client accounts and records
• Financial transaction information

We collect or use the following information for service updates or marketing purposes:

• Names and contact details
• Addresses
• Marketing preferences
• Location data
• Purchase or viewing history
• Website and app user journey information
• Records of consent, where appropriate

We collect or use the following information to comply with legal requirements:

• Name
• Contact information
• Identification documents
• Any other personal information required to comply with legal obligations

We collect or use the following personal information for dealing with queries, complaints or claims:

• Names and contact details
• Address
• Payment details
• Account information
• Purchase or service history
• Customer or client accounts and records
• Financial transaction information

Lawful bases and data protection rights

Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. Which lawful basis we rely on may affect your data protection rights.

• Your right of access — You have the right to ask us for copies of your personal information.
• Your right to rectification — You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete.
• Your right to erasure — You have the right to ask us to delete your personal information.
• Your right to restriction of processing — You have the right to ask us to limit how we can use your personal information.
• Your right to object to processing — You have the right to object to the processing of your personal data.
• Your right to data portability — You have the right to ask that we transfer the personal information you gave us to another organisation, or to you.
• Your right to withdraw consent — When we use consent as our lawful basis you have the right to withdraw your consent at any time.

If you make a request, we must respond to you without undue delay and in any event within one month. To make a data protection rights request, please contact us using the contact details above.

Our lawful bases for the collection and use of your data

Depending on the purpose, our lawful bases are consent, contract, legal obligation and legitimate interests.

Providing services and goods

Kursh & Sabir Limited are an e-commerce fashion brand, providing luxury garments to customers. In order to complete a transaction, the brand requires names, addresses, contact information and payment details to deliver the product to the rightful customer. When creating an account with us, we require customer dates of birth to ensure legal age requirements are being applied. By providing such personal information, Kursh & Sabir Limited can provide assurance to customers that the utmost care has been taken when fulfilling their product transactions.

Customer accounts and guarantees

If a customer wants to create an account, the company must request personal information as mentioned above, to comply to legal requirements. This includes the detection and/or prevention of fraud; Kursh & Sabir must be able to identify the correct customer to a transaction, especially if the transaction is not recent. Additionally, if a customer experiences issues with their account, the company needs to identify the account holder in order to resolve their issue.

Preventing, detecting, investigating or prosecuting crimes

In the event of fraudulent activity, the company would need to provide the necessary information to assist in lawful criminal investigations. Additionally, to strengthen the brand's security, we would need to understand the fraud committed and implement new measures to prevent such actions in the future. Thus, re-establishing customer trust.

Service updates or marketing

Kursh & Sabir Limited need personal information to deliver personalised services, improve customer experience, and ensure security and compliance with regulations. This includes tailoring product recommendations, providing relevant updates, and facilitating transactions.

Legal requirements

Kursh & Sabir require personal information to comply with legal requirements because many laws and regulations, like GDPR, focus on protecting personal data. This includes information such as names, addresses, payment information, and browsing history. We must be transparent about how we collect, use, and store this data, and we need to obtain consent for certain uses.

Queries, complaints or claims

Personal information is needed to effectively handle customer queries, complaints and/or claims in our business. It allows the brand to respond to the customer personally, via the customer's consented communication channel. In this way, the company can request further details thus ensuring efficient and targeted resolutions. This helps build trust, loyalty, and improve the overall customer experience.

For more information on our use of legitimate interests as a lawful basis, contact us using the details above.

Where we get personal information from

We get personal information directly from you (the customer).

How long we keep information

We will only keep your customer information for three years and/or as long as you remain an active customer (whichever is the longer), or otherwise as required for our business operations or by applicable laws.

Who we share information with

Data processors

Shopify

Shopify are a Canadian company that work with and process data about individuals across the world. To operate our business, we may send your Personal Data outside of your state, province, or country, including to the United States. This data may be subject to the laws of the countries where we send it. We take steps to protect your information when we send your information across borders.

If you are located in the EEA, the UK, or Switzerland, your Personal Data is received by Shopify International Ltd. Your information is then sent to other Shopify locations and to service providers who may be located in other regions, including Canada and the United States.

If you are in the EEA or Switzerland, transfers to other Shopify entities outside the EEA or Switzerland are made in accordance with Shopify’s Binding Corporate Rules. If you are in the UK, transfers outside the UK, EEA or Switzerland are made pursuant to Standard Contractual Clauses between Shopify entities, and may rely on the European Commission's adequacy decision in relation to Canada.

Where Shopify transfers your Personal Data to third parties, such transfers are protected by contractual commitments in the form of Standard Contractual Clauses where appropriate. Shopify may also be legally required to disclose Personal Data, for example in response to a valid court order.

Others we share personal information with

• Organisations we’re legally obliged to share personal information with.

Sharing information outside the UK

Where necessary, our data processors may share personal information outside of the UK. When doing so, they comply with the UK GDPR, making sure appropriate safeguards are in place.

For further information or to obtain a copy of the appropriate safeguard for any of the transfers, please contact us using the contact information above.

How to complain

If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.

If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline: 0303 123 1113

Make a complaint on the ICO website →