Returns & Exchanges

Deliveries & Shipping

Kursh & Sabir deliver across the U.K and Europe.

Our deliveries are provided by DHL.

All deliveries must be signed, please ensure somebody is available to sign for the package, all unsigned packages will be returned to Kursh & Sabir by the courier.

You will receive an email confirmation upon successful completion of delivery to your provided address. Kursh & Sabir are not responsible for:

• Damage, loss, or theft once the item has been signed for.
• Any delays caused by external factors or adverse weather conditions.
• Incorrect information provided by you. We are unable to amend order details once the order has been submitted.

In some situations, multiple orders may be shipped separately. Please allow up to 7 working days for all deliveries.

For the U.K and Europe, duties and taxes are included in the price of your product. If DHL or any other courier requests additional payment, please contact clientservices@kurshsabir.com as soon as possible.

Each garment is quality checked before packing. If you are not satisfied, please see our Returns & Exchanges Policy.

Cancelling

You have the right to cancel your order if the order has not been shipped. All orders which have been shipped will no longer be applicable for cancellation. Please follow the Returns & Exchanges Policy process in this case.

Please email us as soon as possible if you wish to cancel your order at clientservices@kurshsabir.com with the following in the subject line: CANCEL MY ORDER [Order Number].

1. Upon submitting an order and us accepting the purchase, you will receive an order confirmation email.
2. When the order is ready to be shipped, you will receive a shipping confirmation email.
3. We may be able to cancel your order before it has been shipped. If we are unable to, please follow the Returns & Exchanges Policy process.
4. Once an order has been submitted, we are unable to edit your order. Please ensure all information provided by you is correct.

Our clients have a 14 Day Cooling-Off Period, which starts the day after successful delivery of the package. If within that time you wish to return your purchase, please follow the Returns & Exchanges Policy.

Please see Conditions for item returns below.

Returns & Exchanges

To return your purchase, please email clientservices@kurshsabir.com, with the following in the subject line: RETURN [ORDER NUMBER].

Please provide the reason for the return or exchange and photos of the garment (if applicable).

1. We will endeavour to respond to your request within two working days.
2. The purchase must be returned to Kursh & Sabir for an assessment before a final decision can be made.
3. Return and exchange shipping fees are covered by Kursh & Sabir for the following areas: United Kingdom, Monaco, European Union.
4. Upon receiving your package, if the item does not qualify for a return or exchange, we will send the purchase back to you in the packaging provided to us by you, free of charge.
5. If your return request is approved, all refunds will be processed within 7 working days beginning the day after approval, all monies will be credited to the purchaser's original method of payment. Please keep all order receipts until you receive your refund.

If the item you are returning was purchased in a currency other than your local currency, any refund will be paid in the same currency as purchased. Due to fluctuations in currency exchange rates, the amount refunded may be higher or lower than the original price paid.

We do not operate a gift returns policy, or provide gift receipts for purchases.

Conditions

Items must be unused in their original condition, with all trimmings and accessories. All packaging must be included. If we have provided any complimentary gifts, they must also be returned.

We will not approve a return or exchange if the purchase is in the following condition:

• Incomplete items as per the above.
• Worn, including any perfume/deodorant, odours and/or stains, or anything else we believe has changed the original condition of the product.
• Damaged or altered returns.
• If a hygiene strip has been supplied on the product, the item can only be returned if the hygiene strip has not been removed or tampered with in any way.

Our Returns & Exchange Policy can be found in our Terms & Conditions and does not affect your statutory rights. For more information on your statutory rights, contact your local Trading Standards Office, Consumer Protection Bureau and/or Citizens Advice Bureau.